• Privacy policy

Privacy policy

Privacy Policy

Last updated: 15 August 2025 • Applies to our online store and services provided by Aussie Nails and Fasteners Warehouse

Who we are

Aussie Nails and Fasteners Warehouse (“we”, “us”, “our”) operates this Shopify ecommerce website. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international laws such as the GDPR (EU/UK) and CCPA/CPRA (California), where relevant.

Contact: +61 409 040 000 • info@nailsfasteners.com.au

Scope

This policy explains what information we collect, how we use and share it, how we secure it, and the choices and rights you may have. By using our site, placing an order, or interacting with our marketing and support channels, you agree to this policy.

Information We Collect

Category Examples Purpose
Order & Account Data Name, billing/shipping address, email, phone, company name, login details, order history. To process orders, deliver goods, provide invoices, manage your account, and provide customer service.
Payment Data Payment card details (processed by payment gateways), transaction IDs, fraud signals. To accept payments, prevent fraud, and issue refunds. Card data is handled by PCI-compliant providers; we do not store full card numbers.
Device & Usage Data IP address, browser type, device identifiers, pages viewed, session data, cookies, approximate location. To operate the store, improve performance, analytics, security, and personalise content.
Marketing & Communications Email preferences, campaign engagement, SMS opt-ins, reviews or survey feedback. To send updates, offers, and service messages with your consent or as permitted by law.
Support Interactions Emails, call notes, attachments (e.g., photos for warranty), chat transcripts. To troubleshoot, honour warranty, and improve our products and services.

Cookies & similar technologies: we use essential, performance/analytics, functional, and advertising cookies. You can manage cookies via your browser settings and in any consent banner provided on our site.

How We Use Your Information

  • Provide, operate, and optimise our Shopify store and related services.
  • Process orders, payments, shipping, returns, and warranty claims.
  • Detect, investigate, and prevent fraud and security incidents.
  • Communicate with you about orders, service updates, promotions (with consent), and policy changes.
  • Conduct analytics to improve products, merchandising, and site experience.
  • Comply with legal obligations, resolve disputes, and enforce agreements.

Our Use of Shopify and Third-Party Providers

Our store is powered by Shopify. Shopify provides the ecommerce platform, hosting, order processing, and security controls. We also use reputable providers for payments, shipping, analytics, advertising, and customer communications (for example: payment gateways, shipping aggregators, email/SMS services, analytics tools).

These providers process personal information on our behalf in accordance with their own privacy terms and applicable laws. Where required, we have appropriate agreements in place and take reasonable steps to ensure comparable protection.

When We Share Information

We may share personal information with:

  • Service providers (Shopify, payment gateways, shipping carriers, marketing and analytics partners, IT/security vendors) to operate our business.
  • Professional advisors (accountants, auditors, legal counsel) under confidentiality obligations.
  • Authorities or law enforcement when required by law or to protect rights, safety, and security.
  • Business transfers in connection with a merger, acquisition, or asset sale, subject to appropriate protections.

We do not sell your personal information in the conventional sense. For jurisdictions that define “selling” or “sharing” for cross-context behavioural advertising, you may exercise opt-out rights as described below.

Legal Bases for Processing (GDPR)

  • Contract: to fulfil orders and provide requested services.
  • Legitimate interests: to secure our services, prevent fraud, improve our store, and market to customers.
  • Consent: for email/SMS marketing where required, and for non-essential cookies.
  • Legal obligation: for tax, accounting, and regulatory compliance.

International Data Transfers

We are based in Australia and may process information in Australia and other countries where our providers operate. Where laws require, we implement safeguards (such as standard contractual clauses) to protect personal information during transfers.

Data Retention

We keep personal information only as long as necessary for the purposes described in this policy—typically for the duration of your account/order plus any additional period required or permitted by law (e.g., tax and warranty obligations). When no longer needed, we take reasonable steps to de-identify or securely delete information.

Security

We apply administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit (HTTPS), access controls, and monitoring. No online service can be guaranteed 100% secure; please use strong passwords and keep them confidential.

Your Privacy Choices & Rights

  • Access & correction: request a copy of your personal information and ask us to correct inaccuracies.
  • Deletion: request deletion where we no longer need the data or when consent is withdrawn (subject to legal exemptions).
  • Objection & restriction: object to or request restriction of certain processing.
  • Data portability: request a machine-readable copy of information you provided.
  • Marketing preferences: opt out of marketing emails via the unsubscribe link or by contacting us.
  • Cookies: manage non-essential cookies through your browser or any consent tools we provide.

For EU/UK residents (GDPR): you may lodge a complaint with your local supervisory authority.

For California residents (CCPA/CPRA): you may have rights to know, access, correct, delete, and opt out of “selling”/“sharing” of personal information, and to limit use of sensitive personal information.

How to make a request: Email info@nailsfasteners.com.au with the subject “Privacy Request” or call +61 409 040 000. We may need to verify your identity. You may authorise an agent where permitted by law.

Children’s Privacy

Our store is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us to request deletion.

Automated Decision-Making

We may use limited automated decision-making for fraud prevention and to screen orders for risk. These processes are designed to protect our business and customers.

Third-Party Links

Our site may contain links to third-party websites and services. Their privacy practices are not covered by this policy; please review their policies directly.

Changes to This Policy

We may update this policy from time to time to reflect changes to our practices, technology, or legal requirements. The “Last updated” date at the top indicates the latest revision. Significant changes will be communicated via our website or by direct notice where appropriate.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

This policy is provided for general information and does not constitute legal advice.

Opt-Out of Selling/Sharing & Limit Use of Sensitive Personal Information

If you are in a jurisdiction that provides these rights (e.g., California), you may opt out of the “selling” or “sharing” of personal information for cross-context behavioural advertising and request limits on sensitive personal information by contacting us at info@nailsfasteners.com.au with the subject “Do Not Sell/Share”.

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