Refund policy
Refund & Return Policy
At Aussie Nails and Fasteners Warehouse, we are committed to delivering only the highest quality nails, fasteners, nail guns, and construction tools. Our Refund & Return Policy is designed to protect both our customers and our brand quality standards.
Eligibility for Returns
- Only unused, unopened, and original condition products are eligible for return.
- Items must be returned within 14 days of purchase.
- All packaging, labels, and accessories must be intact.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable & Non-Refundable Items
Please note: used products are non-refundable and cannot be returned under any circumstances. This includes products that have been opened, tested, installed, or altered in any way. Special-order or custom-made products are also excluded from returns.
Refund Process
- Contact us at +61 409 040 000 or email info@nailsfasteners.com.au to request a return.
- Once approved, you’ll receive return instructions.
- Return shipping costs are the responsibility of the customer.
- After inspection, eligible refunds are processed within 7–10 business days.
Damaged or Faulty Products
If your order arrives damaged or faulty, contact us within 48 hours of delivery, providing clear photos and details. Upon verification, we will arrange a replacement or refund.
Final Note
By purchasing from Aussie Nails and Fasteners Warehouse, you agree to follow this Refund & Return Policy. We are committed to providing top-tier construction tools, fasteners, and nail guns while ensuring customer satisfaction.