Last updated: 15 August 2025 • Applies to orders placed on the Aussie Nails and Fasteners Warehouse online store

Overview

We aim to dispatch orders quickly and deliver safely Australia-wide and to select international locations. This page outlines processing times, delivery estimates, service levels, tracking, and how to get help if something goes wrong.

Questions? Call +61 409 040 000 or email info@nailsfasteners.com.au.

Order Processing Times

• Standard processing: Most in-stock orders are dispatched within 1–2 business days.
• Peak periods & large orders: Processing may extend due to volume, verification, or carrier capacity.
• Pre-orders / backorders: Dispatched when stock arrives. We’ll keep you informed via email.
• Business days: Monday–Friday (excluding public holidays).

Address accuracy: Please ensure your shipping address and contact details are correct. Address changes can only be made before dispatch.

Delivery Estimates (Australia)

Service LevelMetroRegionalRemote & RuralNotesStandard2–4 business days3–7 business days7–14 business daysTracked delivery via reputable national carriers.Express1–3 business days2–5 business days5–10 business daysPriority handling where available; size/weight limits may apply.Bulky/Heavy Freight3–7 business days4–10 business days10–20 business daysPalettised or courier freight; tail-lift or depot collection may be required.

Times are estimates from dispatch and may vary due to carrier network conditions, weather events, or peak seasons.

Shipping Rates

• Real-time shipping rates are calculated at checkout based on destination, weight/volume, and service level.
• Bulky/heavy items (e.g., compressors, large tools) may attract additional freight charges shown at checkout.
• Any promotional shipping offers will display on-site and apply per their terms.

Carriers & Tracking

We partner with reputable national and international carriers. When your order ships, you’ll receive a confirmation email with a tracking number and a link to follow the delivery journey.

• Authority to Leave (ATL): If selected, the driver may leave your parcel in a safe place. ATL transfers risk upon delivery scan.
• Signature on Delivery: Recommended for higher-value orders; may incur a small fee if offered by the carrier.
• PO Boxes & Parcel Lockers: Accepted for eligible services and item sizes only.

Packaging, Bulky Freight & Dangerous Goods

• Orders are packed to protect items such as nail guns, fasteners, and other construction tools.
• Bulky/heavy shipments may be palettised. Tail-lift delivery or depot pickup may be required for addresses without unloading facilities.
• We do not ship prohibited dangerous goods. If a product has restrictions, it will be indicated on the product page or at checkout.

International Shipping

Selected international destinations may be available at checkout.

• Duties & Taxes: Recipients are responsible for any local customs duties, taxes, and import fees.
• Clearance delays: Customs processing can extend delivery times and is outside our control.
• Carrier hand-off: Tracking may transfer to your local postal or courier service upon arrival.

Delivery Issues: Lost, Delayed, or Damaged Parcels

• Damaged on arrival: Contact us within 48 hours with photos of the packaging and item.
• Delayed or no tracking updates: We will raise a carrier enquiry after the carrier’s investigation window opens.
• Marked delivered, not received: Check safe places and with neighbours. If not located, contact us within 3 business days for assistance.
• Lost parcels: Resolutions (replacement or refund) are provided once the carrier confirms loss per their policy.

Insurance: Some services include limited transit cover. Higher-value orders may benefit from signature on delivery or additional cover if available.

Undeliverable Parcels & Return to Sender

Parcels returned due to incorrect address, refusal, or unclaimed pickup may incur reshipping fees. We will contact you to arrange redelivery; if we cannot reach you, we may cancel and refund the item price less shipping and any carrier return fees (where applicable).

Address Changes & Order Cancellations

• We can amend addresses or cancel orders before dispatch only. Once shipped, we cannot reroute parcels.
• Cancellations are subject to our general Terms & Conditions.

Click & Collect (If Available)

If shown at checkout, you’ll receive a “Ready for Pickup” email when your order is available. Bring photo ID and your order number. Orders not collected within the stated window may be cancelled.

Policy Changes

We may update this Shipping Policy to reflect changes to carriers, service levels, or legal requirements. The “Last updated” date at the top applies. Significant changes may be communicated on-site.

Contact Us

For shipping questions or support, contact our team:

• Company: Aussie Nails and Fasteners Warehouse
• Phone: +61 409 040 000
• Email: info@nailsfasteners.com.au

This page is provided for general information and does not constitute legal advice.